About Acorn PLMS: At Acorn PLMS, we are on a mission to transform the corporate learning experience. Our cutting-edge Performance Learning Management System (PLMS) software is powered by AI and designed to ensure that what people learn directly contributes to their exceptional performance in business. Corporate performance and learning needs a revolution, and Acorn PLMS is the antidote. We are the only solution that guides learners step by step to master the specific capabilities required for their roles, ultimately accelerating organisational performance.

We are open to individuals based in Canberra or Sydney, Australia – this is an in-office role.

Role overview:

We are looking for a dynamic, super-organised people-person to become our very first Customer Events & Community Manager here at Acorn. This newly created role sits within our marketing team and plays a critical part in building deeper, long-term relationships with our existing customers. You will be responsible for bringing the Acorn brand to life through impactful live events and nurturing ongoing digital experiences that create connection, engagement, and advocacy within our customer base - creating memorable moments and sparking connection across our growing customer community.

Using the Acorn GTM Events Playbook as your foundation, you’ll design and deliver our Acorn Connects event programs and manage our presence at conferences across Australia. Equally, you’ll cultivate digital community spaces that keep our customers connected, supported, and inspired between those moments. Think high-impact gatherings, both in-person and online, where our customers come together to learn, share, and grow (and maybe even a laugh or two!) where you make the magic happen, ensuring every detail hums (check out the highlights from a recent Acorn Connects event here: https://www.youtube.com/watch?v=AgbmfpqkZUM). You’ll also be the architect of ongoing connection – exploring and managing digital spaces like online Slack communities that support continuous customer connection beyond live events.

This is an exciting opportunity to shape how we create meaningful customer experiences, online and offline and drive how we nurture customer-centric connections in a scaling business.

5 key capabilities:

The best part… we use our Acorn software at Acorn. We believe in the power of our Managers and Staff being aligned on the 5 capabilities needed for each role.

Here are the capabilities for the Customer Events & Community Manager to give you an idea of what the role entails:

1. Event Strategy & Execution – Ability to design and deliver event experiences aligned to customer engagement goals and brand identity, using Acorn’s GTM playbook and creative judgment.

2. Connection & Community Strategy – Ability to design and lead in-person and digital initiatives that bring customers together, encourage meaningful interaction, and support a strong sense of community.

3. Digital Engagement & Platform Management – Skilled in managing community platforms (e.g. Slack, forums), stimulating ongoing conversation, and enabling customers to connect around shared needs and goals.

4. Storytelling & Content Curation – Strong ability to source and amplify customer stories, insights, and contributions, weaving them across events, digital spaces, and social channels.

5. Data-Driven Experience Design – proficient at using engagement data and qualitative feedback to shape future programming, track success, and evolve the customer experience continuously.

Key Responsibilities

Customer Event Leadership

• Plan, produce, and execute exceptional customer events aligned with our Acorn GTM Events Playbook (e.g. product showcases, customer roundtables, peer meetups)
• Manage all event logistics including venues, registrations, AV, content development, speaker preparation, and post-event follow-up
• Partner closely with Marketing, Sales, and Customer Success to align event objectives with customer journey milestones

Customer Connection & Community Building

• Cultivate digital spaces where customers connect, collaborate, and share - such as Slack groups, private forums, or exclusive networks
• Drive community conversations, member-to-member value, and engagement with the Acorn product and brand
• Develop a system of community rituals (e.g. AMAs, spotlights, polls) to sustain energy and participation over time
• Partner with Customer Success to ensure online connection efforts are aligned to customer needs and journey stages

Online Community & Social Engagement

• Curate and elevate stories from within the customer base, highlighting wins, innovations, and lessons learned
• Manage and moderate digital platforms where customers gather (e.g. Slack communities, forums, private social groups)
• Collaborate with the marketing team to create content and messaging that supports customer connection: event promotions, member highlights, tips & resources

Customer Insight & Engagement Reporting

• Collect and analyse attendee data, event performance, and qualitative feedback to refine strategies and improve outcomes
• Track customer engagement trends and share insights across the business to help inform product, marketing, and customer success initiatives

Required Skills & Experience

• Demonstrated success in event coordination or experiential marketing, preferably in a B2B SaaS context
• Strong interpersonal skills and passion for building meaningful customer relationships
• Experience managing end-to-end logistics for both live and digital events
• Confidence in using data to measure engagement and improve future programming
• Demonstrated success managing online spaces and fostering peer connection
• Familiarity with online community platforms and event software
• Ability to work independently, drive initiatives, and collaborate across functions in a dynamic, fast-paced environment

Why Join Acorn PLMS?

• Help shape how customers connect, learn, and grow with Acorn
• Work in a high-energy, collaborative team that values creativity and experimentation
• Opportunity to make a tangible impact on customer success and brand advocacy
• Competitive salary, benefits, and strong support for career growth and learning

Location

We are open to individuals based in Sydney or Canberra, Australia. We are an office-first company, meaning we work from our local offices the majority (if not all) of the time. We want to create cool stuff with great people, and we know from experience that is best done through daily moments like the coffee run, walk to grab lunch, or quick huddles. Being able to capitalise on this is key to our ongoing success and a large part of the reason we can work at the pace we do. Please note candidates will need to be in commuting distance to our offices based in the Canberra and Sydney CBD.

Applicants must have full working rights in Australia to be considered for this role. Unfortunately we are unable to provide visa sponsorship at this time.

Our recruitment process

Acorn is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunities employer and welcome applications from all qualified candidates. We aim to ensure that our recruitment process is fair and accessible to everyone and encourage candidates to request any accommodations needed during the application or interview stages.

About Acorn

Acorn is the hub for learning and performance for over 3 million active learners globally. The work you do — whether that’s writing lines of code, designing the layout of a dashboard, or talking to customers — helps real people grow not just professionally, but personally. In the space of 10 years, we’ve grown to a global platform in the heart of many major organisations’ ecosystems.

There’s still so much more to do, and we need people who are keen to help us journey into the next phase on board! And since we’re still growing, there’s so much you can learn on that journey with us. To find out more about life at Acorn, our Values and working with us, check out our website at https://acorn.works and see our Life At Acorn video here! https://youtu.be/2BGUk-n3FrQ?si=U_sS1Y5ZSP0tNtZW

If you’ve got a love for logistics and a flair for bringing people together to connect, we’d love to meet you. It’s a seriously exciting time to join the Acorn story - and help shape how we show up for our amazing customers.