Senior IT Engineer



Melbourne, VIC, Australia
Posted on Thursday, October 19, 2023
Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.
Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, and North America.
The role:
- Design and implement projects to improve our systems and processes, such as: endpoint management and security, SaaS administration, asset management
- Use existing tooling, or develop new tools, to solve IT infrastructure problems and automate common requests or processes
- Take ownership of a significant part of our IT environment - make decisions on what technology we invest in, own the implementation, and help build a world-class IT product for our employees
- Take ownership of software and hardware procurement, utilising and improving our from-the-factory automated configuration
- Build new and develop existing processes/SOPs for IT Operations Team to help improve the quality of support
- Leverage our device management tooling (Kandji and Intune) to remotely manage a fleet of 1500+ devices
- Administer, configure, and build on top of our identity providers and other tools (e.g. Okta, G-Suite)
- Be the responsible engineer for our Australian office - help with escalated support requests and more challenging debugging with our IT Operations team
- Familiar with deploying and managing applications like Zoom, Slack, 1Password, using configuration management tools
- Work with our Security team and leaders across the organization to ensure our corporate IT controls meet the needs of our key stakeholders

What you'll bring:

  • 5+ years working in an IT support or engineering role
  • 3+ years of proven expertise in scripting (Bash, Python, Powershell) automated solutions for deploying or managing devices beyond out of the box MDM capabilities
  • In-depth experience with MDM tooling, endpoint configuration, and debugging device issues for Apple and Windows
  • In-depth experience with IAM/SSO tools and best practices
  • Technical knowledge in Google Workspace, Atlassian, Slack
  • A great team player while also being able to work independently
  • Enjoys finding solutions to difficult problems
  • A self-starter who can quickly learn new skills
  • Familiar with the intricacies of device deployment
  • Strong interpersonal skills that you will use to build relationships with the business
  • Proficiency in handling problems, issues and finding prompt solutions to resolve them

Additional bonus experience:

  • Familiar with cloud computing and network infrastructure
  • Proven experience in managing a sole site
  • Proven experience working in a largely remote team/environment
Life at Airwallex:
💸We commit to industry-leading salaries and rewards
💲We share our business success through every employee receiving equity
💻 Two epic working spaces in the heart of Melbourne and Sydney
💳 Your own Airwallex Virtual Card, with $1000 per year to spend on physical, lifestyle, health, or charitable donations
🥗On-site snacks, think fully stocked fridges, beers, ice-creams
🧘Access to our mental wellness platform to provide personalised, private support, including coaching and EAP sessions
🎂 Enjoy a paid day off on your birthday to celebrate YOU
👪Generous parental leave, baby bonding leave, and pregnancy loss leaves
💵Paid community and volunteer leave
💸Generous Employee Referral Program rewards for referring top talent
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.