About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 100,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,500 of the brightest and most innovative people in tech located across more than 20 offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global, Salesforce Ventures and Mastercard, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.

The Role:

This hire for the US Operations team will work within the larger global Operations organization to build a delightful customer product onboarding and profile setting configuration experience for Airwallex customers all over the world. In this role, you will also work across the customer lifecycle and do a lot of post-onboarding work, as well.

The Senior Analyst, Client Enablement works with various internal stakeholders to ensure Airwallex client accounts are ready for transaction and that client transactions can be processed smoothly in production environments. This role also works closely with product teams to share clients’ feedback to improve user experience.

You Will：

• Be a key source of knowledge on Airwallex configuration topics across product domains for both pricing and capability configurations details

• Work with account executives to amend Airwallex account pricings per commercial team’s request

• Co-work with solution engineers globally to gather, validate, and apply configuration requests to enable capabilities suiting client business and technical needs

• Collaborate closely with commercial, operations, and product teams: gather, evaluate, and summarize improvements opportunities within platform client onboarding processes

• Develop and manage on-shore functional programs and projects that enable US operational and organizational goals
  

You Are:

• Self-starter, able to work independently when needed, and to prioritize tasks

• Experience working in a global, dynamic environment is a plus

• Attention to details with strong follow-up and good judgment

• Comfortable working with customers directly

• Proficient working with data and operating in an ever-changing environment
  

You Have：

• Bachelor’s degree or above in Business Administration, Information Sciences or equivalent

• A Minimum of 2 years of professional experience in payment industry or operations at a technology company

• Ability to rapidly understand new products and demonstrate adaptive problem-solving skills

• Strong communication skills and customer service consciousness are required

• Strong documentation skills

• Attention to details is a must

• Strong verbal and written English is a must

• A strong team player who thrives in working in close collaboration with other teams

• Familiarity with reading and parsing JSON formatting would be a strong plus

• Experience with MS Office; technical skill set of VBA, SQL, and visualization tools like Looker and Data Studio is a plus

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.