Cloud Technical Support Engineer

Atlassian

Atlassian

IT, Customer Service
Sydney, NSW, Australia
Posted on Tuesday, September 5, 2023
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you passionate about turning customers into fans? Do you enjoy solving and investigating issues? Our Customer Support & Success team is searching for technical support engineers to join our growing team with the goal of delivering a legendary experience to our customers.
In this role, you are motivated by customer success in building the next great thing with Atlassian products. You will partner with Atlassian customers (through ticketing system, chat or video conferences) and delight them with remarkable customer service. You will perform, root cause analysis and solving problems across one-to-many Atlassian products. You often times find yourself collaborating with our global Support team to serve customers worldwide and publish new knowledge to our customer self-help portal. If this sounds like you, apply and become part of a global team who adopts a collaborative support framework, and follow-the-sun methodology across Atlassian's global offices to deliver the best support.
More about our team
We are a different kind of software company: one that listens to client needs, values innovation and solves customer problems and business-needs. If you start your career with Atlassian, you'll have impact on millions of users. You won't get frustrated with bureaucracy or slow decision-making, because you will be empowered. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
You will be reporting to Rafael de Campos, a leader with more than 20 years of experience developing talents and leading top-performing support teams. This is a fully remote job, and you have the complete freedom and flexibility to work from any location where you can be your best.

Job Requirements

  • Experience providing Application Support, preferable web applications.
  • Experience providing high-touch customer service, with knowledge in communication techniques.
  • Experience collaborating with remote and diverse teams.
  • 2 - 4 years work experience in customer support or technical support.
  • Degree in computer science or relevant field.
Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.