Customer Support Specialist



Customer Service
Melbourne VIC, Australia
Posted on Thursday, November 2, 2023
🤝 The first interaction two people have is the bedrock of all strong business relationships. If you can make that experience special, you can start to build a great second interaction, and so on. Blinq is the tool to help people do that. We're building a platform that allows you to share a snapshot of who you are with anyone, anywhere via digital business cards, dynamic email signatures and virtual backgrounds. Join us on our mission to help the world connect.
(We will get to the fun perks part at the bottom, keep going!)
Let's dive into what makes Blinq an extraordinary product:
🚀 We're on an incredible growth trajectory, doubling our ARR every few months. Get ready to soar to new heights as we make waves in the industry!
😃 Our app is trusted and loved by employees at renowned companies like Patreon, Tesla, Uber, and Google. Rub shoulders with industry leaders and be part of the Blinq revolution.
🙌 Backed by Australia's top venture capitalists, Blackbird and Square Peg, we've brought together their investment prowess since Canva's seed round. It's a testament to our potential and the caliber of our vision.
❤️ With over 50K reviews and a stellar 4.9/5 star rating on the App Store, we've become one of the top 65 Business apps. Join a team that's making waves and be a part of our success story!
The Role:
We're on the lookout for someone awesome to join the Blinq Support team! If you love helping people and have a knack for finding solutions, you're exactly who we want. Our main focus is providing a stellar experience for Blinq customers contacting us with questions, feedback and letting us know if something’s not working exactly as expected.You'll be handling emails from our fantastic users, looking into any hiccups they might be facing, and helping put together helpful info for our Blinq community in the Help Centre.At Blinq, our Support role is a dynamic and fun experience that allows you to witness the valuable insights and product expertise you acquire come to life in impactful ways throughout the company. You'll have the chance to cultivate meaningful connections with teams like Engineering, and Product and see the impact and importance of your contribution on the daily!If you're up for giving top-notch service and becoming a key part of our support crew, we'd love for you to throw your hat in the ring.

What You Will Own

  • Being the first point of contact for inbound requests and reviews
  • Keeping an eye out for any patterns or issues affecting our users and letting the right team know.
  • Pitching in to create content that makes life easier for Blinq users in our Help Centre

What We Are Looking for:

  • Experience in Customer Service, Support or something similar.
  • You’re available to work Tuesday-Saturday.
  • We love friendly and approachable folks with strong written communication skills.
  • You’re a quick learner! Real-time problem-solving is your jam.
  • You can empathize with the blockers for our customers and jump in with creative solutions.
  • You have experience with breaking down complex or technical stuff into plain language for users.
  • Familiar with Zendesk or something like it? Bonus points!
Now, let's talk about our inspiring work environment:
🇦🇺 Based in Melbourne, Australia, our vibrant team of 28 (and growing rapidly) is making waves in the industry.
🍺 Fun-fact: Our office overlooks the oldest building in Australia, an enchanting old Irish pub. Experience history and innovation coming together!
🎲 We believe in fostering a healthy work-life balance, board games, and top-notch stand-up desk workstations. It's all about creativity and collaboration.
🏡 Autonomy is our guiding principle, which is why we embrace hybrid work. Come in when you need to, or work at your optimal hours—whether that's burning the midnight oil or rising with the sun.
And here's what we offer:
😎As an early member of the Blinq family, you'll enjoy a one-of-a-kind chance to influence the company's direction in a dynamic, self-managed, and results-driven startup environment. Say goodbye to corporate nonsense and micro-management because here, you are your own boss. We believe in empowering our team members to unleash their full potential.
💸Equity in the business and a competitive salary: We value our team members and want to ensure they share in our success.
✨But here's the real magic: at Blinq, we're not just creating innovative solutions – we're creating a culture that thrives on transparency, autonomy, collaboration, and big ideas. We believe in celebrating individuality and encouraging out-of-the-box thinking. With us, you'll be inspired to push boundaries, drive innovation, and ultimately leave a lasting impact on our users on both B2C and B2B realms
🚨 If you do not check all the boxes above, that is okay - we enthusiastically encourage you to apply!
We welcome individuals at all experience levels and take pride in being an equal opportunity employer committed to creating an inclusive and diverse workforce. Join us on this remarkable journey as we reshape the way people connect and network