Job Description

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

The role will help us build and improve our Gen AI platform and products such as “Ask Canva”, our user facing chatbot that provides detailed user support by using cutting edge LLM techniques along with deep integration of our systems using tool calling. We are aiming to enhance our users help experience by instantly answering complex question about their Canva account and by automating the most common support requests.

You will be working closely alongside other backend engineers and MLE’s to build the best AI support in the world for our customers. We embody pragmatic engineering and enjoy a collaborative approach to problem solving.

Here is what you’ll do:

• Contribute to the design and build of our user support GenAI platform;
• Provide incremental improvements to our platform;
• Build key user facing features for “Ask Canva” our customer support chatbot;
• Introduce cutting edge AI capabilities into our stack;
• Build deep integrations to Canva to better support our users;
• Present opportunities in AI for our team to pursue.

You're probably a match if:

• Strong commercial experience in a software development environment, building scalable backend systems
• Most of our code is in Java, so ideally you will be comfortable using it
• You love solving complex problems and working with others in a collaborative problem solving environment.
• You are a highly engaged, passionate and pragmatic engineer who has an interest in working with LLM’s and other GenAI capabilities in a User Support context

About the team

The AI Experience team are the accelerators, enablers and stewards for AI/ML for all support-related aspects at Canva. As a team, their vision is to Empower seamless and efficient help experiences leveraging the power of AI.

They are dedicated to creating platforms and products designed to deliver exceptional support to our users. They strive to effortlessly solve issues, making the process feel almost magical. For more complex matters, they ensure a smooth transition to a human agent, equipped with all the necessary information..

AI experience is a tight knit diverse team that enjoys solving complex problems with cutting edge AI technology with a pragmatic user first mindset.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.