Retention Account Manager (Small Business)

Culture Amp

Culture Amp

Sales & Business Development
Melbourne, VIC, Australia
Posted on Thursday, September 14, 2023

Join us on our mission to make a better world of work.

Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

Learn more about how Culture Amp can help you create a better world of work at

This position can be based anywhere in Australia (either fully remote or hybrid if you are in Melbourne). We encourage you to work in the way that best suits you.

The Opportunity at Culture Amp

You are deeply curious and passionate about people and culture. At heart, you're what we call a ‘People Geek’. Culture Amp is looking for an exceptional Retention Account Manager to join us in our mission to make as many culture-first companies possible through accessible people analytics. This role is pivotal to the success and growth of our APAC market in helping our customers continue to see the value in our people-first SaaS solution.

As one of the members of the Retention Account Management team, you will:

  • Own a net revenue retention quota for our current customer base targeted at the Small and Midmarket level
  • Contribute to the Retention Playbook to iterate and create the process for account growth
  • Be able to confidently demonstrate our full product suite to existing customers
  • Work with our scaled renewal team to handle more complicated renewal processes
  • Work closely with Customer Success to identify ‘at risk’ Customers during the subscription year, build rapport and identify value propositions with the prospect
  • Reestablish connections with customers who may have had contact changes
  • Collect feedback on any consistent blockers to value to share with Product and CS teams

What You Bring to Our Camp:

  • Proven track record of achieving of success in a high volume sales position (Retention, Renewals or SDR) at the small-business and/or mid-market level
  • You are great at working with Customers and diagnosing issues standing in the way of obtaining value from a SaaS product
  • You build rapport quickly with individuals, sometimes in stressful situations
  • Experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Ability to manage a number of accounts/opportunities (25+) while maintaining focus on goals
  • Strong presentation and communication skills
  • A passion for people and analytics

After 3 months, you will...

  • Have developed a series of playbooks and processes aligned with the goals to identify and start conversations with ‘at-risk’ accounts
  • Be able to confidently present our full product suite to existing customers
  • Partner with the Customer Success team on the Customer Journey to identify and approach at-risk Customers

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work:

  • MacBooks for you to do your best work

  • Share Options - it’s important to us that everyone is an owner and can share in our success

  • Excellent parental leave and in work support programme, - for those families to be

  • Flexible working schedule - where we can, let’s make work, work for you

  • Fun and inclusive digital and in-person events

  • Full usage of the Culture Amp platform to drive your development and provide regular avenues to share your voice on your team, department and the company

Most importantly, an opportunity to really make a difference in people’s lives.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.