Operations Engineer



Sydney, NSW, Australia
Posted on Tuesday, May 16, 2023

Who we are

Elula was founded in 2017 by a bunch of talented people with years of experience in enterprise and passions for technologies that deliver smarter decision making through the intelligent use of data.

Our vision from the start has been making real, positive differences to businesses of all sizes, through AI. We work with some of Australia’s most well-known companies, both locally and internationally, to solve all sorts of business problems. And we partner with Amazon Web Services to make it all happen.

Today, Elula includes some of the smartest data scientists and engineers in our region. We continually develop new ways to add value via an evolving understanding of customers — and how to respond to their ever-changing needs.

We have a vibrant culture with an emphasis on teamwork, action, learning, creativity, and a can-do attitude. It is fast paced but a fun and supportive environment. At Elula you will always be pushed to be the best version of you and will be working in an exceptional team at the forefront of AI product development.

Our products utilise machine learning algorithms, productionised models, data pipelines, explainable AI, visualisations, and technical-into-plain-English translation. We are focused on helping the financial services industry deliver personalised customer experiences and transform customer engagement and retention.

Find out more about us at https://elula.ai/team/.

About the role

We are currently seeking a highly skilled and motivated individual to join our team in the role of Operations Engineer. If you have a passion for service management, improving operational efficiency, and delivering exceptional customer experiences, then this opportunity is for you.

In this role, you will be responsible for the following: service management and production operations, technical issue resolution, release management and deployments, incident and problem management, client change requests, automation tool deployment for machine learning models, routine tasks, and delivering customers the highest level of service within a defined SLA.

Skills and Experience

If you have the following skills and experience, we encourage you to apply:

  • Clear verbal and written communication skills: You possess the ability to articulate ideas effectively and can adapt your communication style to different audiences. Your strong interpersonal skills enable you to coordinate and manage our monthly product offering across diverse teams, ensuring our customers receive the highest level of service.
  • Analytical and problem-solving prowess: You have a knack for identifying and resolving challenges. You enjoy analysing processes, techniques, and infrastructure, always striving to enhance our efficiency and effectiveness. You are not afraid to challenge the status quo and are driven to uplift our operations for the benefit of our customers.
  • Collaborative team player: You excel in a collaborative work environment and can seamlessly coordinate across teams (Software Engineering, Data Engineering, and Data Science). Your ability to foster positive working relationships and facilitate effective communication ensures a cohesive approach to delivering outstanding results.
  • Strong technical knowledge: You possess a solid understanding of cloud infrastructure, machine learning, and big data technologies. Your technical expertise enables you to contribute to the development and improvement of our cutting-edge platform.
  • IT service management experience: You have practical experience working with IT service management frameworks, allowing you to effectively handle technical support and provide exceptional customer service.
  • Exposure to risk and governance: You have been exposed to risk, service management, governance, audit, and assurance processes. Your familiarity with these areas ensures compliance and helps mitigate potential risks.
  • Desire for continual improvement: You have a strong desire to contribute to the ongoing improvement of our platform and processes. Your innovative mindset and commitment to excellence will drive positive change within our organization.


While the following knowledge is not required, they are highly valued:

  • Experience in financial services, specifically in technology and data domains.
  • Familiar with agile working practices, DevOps, and CI/CD principles.
  • Ability to take ownership from start-to-finish, working with limited supervision.
  • Aware of when to escalate and ask for help.
  • Collaborate effectively with a talented and diverse team.
  • Value learning new technologies and languages, with specific knowledge of Python and SQL being required.
  • University degree in computer science or similar.
  • Enjoy a start-up culture: team over individual, rapidly shifting priorities, flexibility surrounding assignments, and solving problems within, or outside of, formal duties.


If you are excited about working with a close-knit team of highly motivated people, submit your CV and a cover letter telling us specifically what draws you to Elula, what draws you to the job, and what distinguishes you from others.

Flexible work arrangements are available as are internal career development opportunities to any other role within the company.