Senior Technical Business Analyst



Philippines · Remote
Posted on Friday, September 1, 2023

At FrankieOne, we believe verification and onboarding should be fast, frictionless, and flexible. We’re a trusted global identity and fraud detection engine that is passionate about protecting our customers and minimising their exposure to risk with a trusted experience that scales. We get up in the morning to help companies change the way they serve their people by complying with regulations, detecting fraud and verifying their end users. Our culture is what makes Frankie a great place to work. When you join the FrankieOne team, you’re joining an energetic and passionate group of people who love nothing more than solving problems and dreaming big in the process.

Our business is growing and changing daily. We have developed a powerful set of solutions that our customers love. To ensure we continue to deliver best practice and wow our customers we must listen to them and continue to deliver products that rock their world! For this reason, your role as BA is important to the team's success. Reporting to the Lead Business Analyst, you will enable the delivery of outstanding customer solutions that continue to solve business problems in the KYC, KYB and Fraud prevention space.

You will work closely with customers, product management and the development teams to create customer stories that allow us to design solutions that solve real problems effectively.

Your ticket to success:

Be an advocate. For Frankie, for the product, for our people and for our values.

Customer focused.

  • You help improve the customer experience, and building an understanding of our customers.
  • You work with internal product and delivery teams to ensure the right customer problems are front and centre.
  • You create compelling user stories that support our teams building the right things for improvements and growth.


  • Lead discovery and scoping sessions and interviews to determine IT requirements and then translate such into specifications for technical stories and features.
  • Support business Change Management activities.
  • Develop and implement inspection activities, the detection, and resolution of problems.
  • Work with Engineering to ensure requirements have been met and features are delivered to the right level of quality.
  • Build a deep functional and technical understanding of our products and leverage that knowledge when building new solutions

In a previous life you have:

  • 5 + years of experience in business / technical analysis and design, within financial services or SaaS.
  • Start up experience
  • Worked within cross-functional teams
  • Experience of Agile methodology and frameworks like Scrum and Kanban
  • Experience solutioning REST interfaces along with implementing complex integrations
  • Supported leading end-to-end delivery of features from analysis to production
  • Built knowledge of software development processes, procedures, limitations, and challenges
  • Exposure to complementary skills in development or QA


Our benefits & ways of working

  • Pick your own tech. We want you to be comfortable with your technology. That's why every employee is given an allowance to purchase the technology they want. Team PC or Team Mac, we won't judge!
  • Ongoing Development Opportunities. We pride ourselves on our culture of continuous development and learning.
  • Hybrid Working: At a minimum we come together on Wednesdays and Fridays so we can maintain our vibrant office culture. Part of the Stone & Chalk startup ecosystem, our offices come with a LOT of perks and community events including weekly breakfast, fortnightly 'Chalk Chills' drinks and 'Sweet Spot'.
  • Enhanced Parental Leave. We offer up to 12 weeks paid parental leave for primary carers and 4 weeks for secondary (with the option to swap in if needed).
  • Team Building & Social Events. Trivia or board game fan? We have you covered. We run regular team building and social events to maximise collaboration across teams.
  • MERCH: On starting, you will receive a coveted Frankie hoody and t-shirt.

Creating a diverse and inclusive culture is fundamental to our success here at FrankieOne. We welcome and value all religions, national origins, gender identity or expressions, sexual orientation, marital status, age profiles, and those with specific needs. We are also aware that women and other marginalised people may only apply if they tick every box. However, even if you don't meet every single point on our job description, as long as you meet any essential criteria, and are motivated and curious to learn then please get in touch. We’d love to have a chat and take it from there!