Operations & Clinic Onboarding Intern

Heidi Health

Heidi Health

Melbourne, VIC, Australia
Posted on Wednesday, October 11, 2023

Operations & Clinic Onboarding Intern - Part time (3-4 days per week)

We are on the hunt for a superstar operations intern to help us build scalable processes as we implement Heidi at partner clinics.

What you'll do:

  • Project Implementation: Liaise with internal and external stakeholders to implement Heid at GP clinics

  • Change Management: Coordinating communications and training for Heidi partner clinics

  • Internal Collaboration: Collaborate with product, marketing, sales, and design teams to improve the customer experience

  • Customer Success: Provide support to customers, and develop systems to effectively triage and manage enquiries

  • Process Improvement: Identify, take ownership, and action improvements across clinic implementation processes

Do you love solving complex problems?

Are you a fast learner & analytical thinker?

Are you excited by the idea of improving primary care with AI?

If you answered yes, then we need you!

Sound exciting? Keep reading 👇

What we’ll look for:

  • Minimum 3-6 months of relevant experience gained outside the university setting

  • Prior working experience in a startup, the medical industry, tech company, or any kind of operations role

  • Fast learner who is adaptable and innovative

  • Exceptional problem-solver with an analytical & customer-centric mindset

  • Strong communication skills

  • Self-motivated with a bias to action and ability to operate in ambiguity

What do we believe in?

  • We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

  • You'll be surrounded by a world class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritises the truth over position.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us? 🚀

  • Paid, 3 to 6 month internship

  • Flexible work with a 50% hybrid environment

  • Opportunities for full-time roles for high performers

  • Full gym access in our Melbourne location and Sydney TBC..

  • Learn from some of the best engineers and creatives, joining a diverse team

  • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

Help us reimagine primary care and change the face of healthcare in Australia and then around the world!