Who are Heidi

Heidi is on a mission to half the time it takes to deliver world-class care. We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.

Today, we have a suite of tools that modernise the way patients receive and clinicians provide care. Heidi Scribe transcribes consultations to generate clinical notes, documents and next-step actions. These tools are being stitched into a platform that will define a new mode of providing healthcare.

We’ve recently raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and we have an ambitious global go-to-market strategy starting with the UK and US. We're hiring a Support Engineer to support our UK expansion and help us usher in safe and beautiful AI experiences to healthcare.

What you'll do

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction.

• Perform in-depth analysis of technical issues reported by customers.

• Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems.

• Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels.

• Fix product issues and bugs, ensuring high-quality and reliable product performance.

What we will look for

• Strong communication skills and a customer-centric mindset.

• Ability to explain technical concepts to non-technical users in a clear, empathetic manner.

• Eagerness to contribute to product improvement.

• Some experience with Python, React, Node, FastAPI, MongoDB.

• A proactive person who enjoys a fast paced startup environment, able ot collaborate with an international team of like minded individuals dedicated to creating awesome AI experiences in healthcare.

• Ideally 2+ years’ experience in a support engineer role.

Attitude is more important than experience so if you are a hungry, competitive, and highly motivated operator who has a knack for problem-solving and building relationships.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you'll flourish with us

• Flexible work with a 50% hybrid environment

• Additional paid day off for your birthday and wellness days

• Full gym access in our Melbourne location, Sydney and London TBC..

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!