Operations Support Associate



Customer Service, Operations
Melbourne VIC, Australia
Posted on Thursday, May 18, 2023

What you’ll be doing…

The Operations Support Associate is responsible for the fulfilment of Care Visits, matching Care Professionals (Nurses and Support Workers) with Care Recipients (Home care patients).

You will..

  • Facilitate the end-to-end care delivery which includes the matching of Care Professionals to visit requests and confirming Care Professionals for each specific job;
  • Assist Care Professionals and Clients in incident reporting and resolution;
  • Work closely with various departments to ensure operational requirements are met;
  • Collaborate with the Finance Manager to ensure timely process of payments to both Care Professionals and Care Owners;
  • Continuously look for opportunities to improve our processes and product offering, working closely with the Product & Engineering team.

Skills you will need…

  • Experience in a customer service role and/or operations.
  • Clear and engaging communication skills in person, on the phone and in writing
  • A good level of IT competence (ie. Google Suite)
  • Ability to work autonomously and remain motivated


  • Hybrid Work - Working from both home and our wonderful office located in the heart of the CBD
  • ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
  • Annual Salary Reviews
  • Regular social events - Weekly, Monthly, Quarterly & Yearly.
  • Employee of the month rewards
  • Birthday celebrations
  • EAP - Employee Assistance Program

Who are we?

Homage is a tech start-up business that operates within the Healthcare Industry. We are changing the way people access and receive home-care.

What does this mean?

Through our technology platform we bridge the gap between care professionals and care recipients, enabling care, wellness and recovery wherever you are.

How do we do it?

Our platform has an advanced algorithm that matches the best suited care professionals to our home care patients, based on the needs and wants of our patients.

We work vigorously to deliver personalised, value-based care.

What's next?

We offer you the opportunity to be part of our success story!

Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation which truly makes a difference in the lives of many.

If you are excited by this opportunity and tick all the boxes, we would love to hear from you. For more information on Homage, visit www.homage.com.au.