Are you passionate about the short-stay industry and eager to support a growing network of professional hosts? We are looking for a Market Coordinator to join our dynamic team and play a crucial role in supporting our Market Managers and our ever-expanding network of partners.

Here's what you'll do:

Portfolio Management:

• Assist the Market Manager in managing the portfolio of Hosting Partners.
• Ensure partners are meeting their performance targets and KPIs.

Data Analysis and Reporting:

• Analyze review trends and guest feedback to identify areas for improvement.
• Prepare comprehensive reports for Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR).

Support and Escalation:

• Deliver outstanding service to partners, responding to their needs promptly and efficiently.
• Assist the Hosting Partners with various tasks to help suppliers provide a 5-star experience for our guests.
• Handle and resolve support tickets efficiently.
• Assist in escalating issues to the appropriate teams when necessary.
• Monitor Slack and HubSpot tickets to ensure timely responses and resolutions.
• Establish and nurture hosting partner relationships across various markets.

Collaboration:

• Work with various internal and external teams to address and resolve escalated issues.
• Communicate effectively with hosting partners to provide support and ensure satisfaction.

The Ideal Candidate:

• 2-3 years of professional experience in short-term property management, ideal but not required
• Prior client-facing experience in marketplace platforms related to logistics, hospitality, or service industries, with a demonstrated ability to drive partner success through exceptional behavior, will be highly considered.
• Strong ability to independently prioritize work and achieve goals.
• Innovative mindset with a fearless approach to proposing new ideas and strategies, even if it means learning from mistakes.

Some of our perks:

• Competitive salary in line with your experience
• A fully flexible working arrangement - work from wherever you are productive
• Enjoy $50 per month to spend at your local café.
• Monthly internet allowance
• Birthday Leave: Celebrate your special day with an extra day off.
• Holiday Week: Enjoy free time off between Christmas and New Year.
• Quarterly Events: Connect with teammates through both virtual and in-person events.

About Hometime:

Hometime is a professional management company for holiday homes and short-term rentals. We make managing short-term rental properties easier by eliminating the need for homeowners to self-manage their holiday homes.

We’re on a mission to make short-term rentals better for everyone. We‘re making it better for guests who want to know they’re choosing a five-star experience managed by someone who lives, works and supports tourism in the community; better for homeowners who need a trusted partner to manage the end-to-end process when someone stays in their home; and better for the community who have peace of mind that short stays are managed locally and professionally.

Our model centres on a network of local hosts operating in key tourism areas across Australia. We partner with these community operators to deliver highly localised services while professionalising the industry and providing an elevated experience for homeowners and guests.

Hometime is in the top 10 Best Places to Work in the retail, hospitality, tourism and entertainment category according to 2024 Australian Financial Review’s Best Places to Work list!