Company Description

Lendi Group is the group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

At Lendi Group we value work life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex!

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

What's the role?

We are seeking a talented Product Designer (Mid-Level) to join our team and help us become the undisputed destination for Australians to buy and own property. In this role, you will be an integral part of a cross-functional team, working end-to-end across all phases of design, from discovery through to execution.

We are looking for a highly organised and detail-oriented designer with a passion for experimentation and innovation. You will leverage your research and design expertise to deeply understand user needs, communicate and prototype design solutions at various fidelities, and collaborate closely with Product Managers, Business Analysts, and Engineers to shape solutions that delight users and deliver business value.

This role reports to the Head of Design.

Job Description

What you'll do:

• Design and deliver product experiences that not only meet the needs of our customers and internal users but also align with and drive business objectives.
• Balance customer experience, business impact, speed, and quality in your design approach.
• Leverage research findings, data insights, and user feedback to create actionable design solutions and experiments that enhance both user experience and business outcomes.
• Rapidly iterate on multiple design concepts and prototypes, knowing when to focus on high-fidelity details and when to utilise low-fidelity sketches or prototypes.
• Effectively communicate your conceptual ideas, design rationale, and decisions to stakeholders and team members.
• Facilitate co-design workshops with cross-functional teams to encourage collaborative problem-solving and innovation.
• Communicate user goals, tasks, needs, behaviours, and opportunities using visual artifacts such as service design maps, customer journey maps, user flows, wireframes, and more.
• Collaborate closely with product managers, fellow designers, engineers, business analysts and stakeholders throughout the design process to ensure the delivery of successful product experiences.
• Actively participate in design critiques, both giving and receiving feedback, to elevate the quality of design work within the team.

Qualifications

• A portfolio showcasing your design work, including case studies that detail your process, challenges, and impact.
• Proficient in information architecture, user flows, task flows, customer journeys, usability heuristics, accessibility standards, UX writing, wireframing, prototyping, and iterating on designs at various fidelities
• Have a good understanding of Human Psychology, familiar with cognitive and behavioural psychology principles as they relate to user interaction with digital products
• Demonstrates a deep understanding of responsive design principles, UI patterns, and constraints across multiple device types, including mobile, tablet, and desktop.
• Consistently accounts for the entire user experience, including edge cases and various interaction states (e.g., errors, successes, dead-ends).
• Skilled in layout, typography, colour theory, grid systems, iconography, brand expression, imagery, visual hierarchy, and Gestalt principles.
• Experience working with and contributing to design systems and adhering to design principles.
• Ability to articulate design decisions, present work effectively, and engage in meaningful discussions with stakeholders.
• Advanced knowledge of Figma and its collaborative features.
• Ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment.
• Hands-on experience working in an agile environment, collaborating with cross-functional teams to deliver iterative solutions.
• Experience in financial services or a similar industry, or a demonstrated ability to quickly learn and adapt to new domains.

Additional Information

• We're Flex First – We've embraced a hybrid, flexible working model that adapts to team members needs and lifestyles.
• We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Employee health and wellbeing are paramount at Lendi Group. We’re excited to offer access to Sonder, our Employee Assistance Program, for comprehensive support for your wellbeing.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Lendi Group is a 2024 Circle Back Initiative Employer; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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