Company Description

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country’s #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and the Australia’s #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give all Australians the power of choice, and confidence, in one of life’s biggest financial decisions. Building on this market-leading foundation, Lendi Group's vision is to be the undisputed place for Australians to buy and own property through our new Aussie Homes propositions. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

Job Description

The pathway for a broker's development from beginner to mastery can take upward of 12- 18+ months. At Lendi Group, we call this the Skills Competency Journey. The Aussie Graduate Program is a best-in-breed broker induction training program - designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.

What's the role?

Reporting to the Senior Manager COE - LendiGroup Broker Academy, the COE Academy Manager is responsible for delivering a structured, national 8-week Lendi Group Broker Academy. This role requires expert facilitation and coaching to drive sales effectiveness, mortgage lending competency, and customer experience excellence. The role collaborates with Sales Leaders, Franchisees, and key stakeholders to support new brokers in developing the foundational skills needed for success. This position also creates and maintains learning content, leverages data to optimise broker performance, and ensures compliance with regulatory and internal standards.

What you will do:

• Deliver the Lendi Group Graduate Programme, following a structured weekly training schedule:
  • Systems usage and process enablement
  • Customer qualification & core sales skills
  • Risk analysis & lender presentation
  • Compliance & Customer Experience
• Conducts one-to-one coaching sessions and develops GROW/Coaching plans to drive performance improvements.
• Foster a cooperative, diverse, and inclusive work environment through relationship management.
• Build strong relationships with Sales Leaders, Franchisees, and key stakeholders.
• Develop and implement clear communication strategies for training programs.
• Track performance using data analytics to optimise key metrics.
• Integrate innovative learning solutions, including AI and gamification.
• Align training with business objectives to maximise broker performance and revenue.

Qualifications

• Experience in the home loan lending space as either a broker or lender.
• Strong facilitation skills to engage and inspire learners.
• Demonstrated leadership experience, including setting expectations, providing feedback, and driving collaboration.
• Proven ability to analyse performance data and coach for improvement.
• Skilled in creating and delivering training in various formats (face-to-face, virtual, eLearning).
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite, Confluence, Jira, and Slack.
• Agile and adaptable to change.

Additional Information

Lendi Group teams operate across Australia and the Philippines. We’re committed to creating a new era of seamless connection in property finance by changing the way Australians experience property lending, for good.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• We’ve fully embraced flexible working
• A vibrant, relaxed, yet professional culture
• Wellness initiatives with a strong focus on psychological safety
• We offer generous Paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers
• An additional week’s Loyalty Leave each year after reaching 3 years’ service
• A 24/7 Employee Assistance Program service providing counselling and support

We’re committed to building a diverse and inclusive community for everyone at Lendi Group. Creating a culture that is representative of the world we live in makes us better people and our organisation gains tangible benefits, ultimately this creates a melting pot of creativity.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

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