Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

• Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions, with a goal of becoming AI-native by June 2026.
• Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy.
• Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance.
• Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment.

About the role

The Facilities Coordinator plays a critical role in managing the day-to-day facilities operations across Lendi Group’s offices nationally, ensuring a safe, well-maintained, and efficient workplace experience for our people and visitors.

Reporting into the Facilities Manager, with a dotted line to Procurement, this Sydney-based role provides operational, administrative, and coordination support across all state offices. You will work closely with building management, landlords, suppliers, and internal stakeholders to manage office access, onboarding and offboarding logistics, maintenance requests, and essential services.

This role also provides light operational support to the Procurement team, helping to track tickets, progress routine transactions, and coordinate basic contract and supplier documentation. Your work will be essential in ensuring our offices run smoothly, issues are resolved quickly, and key facilities and procurement processes are well controlled and well documented.

Job Description

• Facilities Coordination | Act as the primary day-to-day point of contact for facilities matters across all offices nationally, including Sydney, Melbourne, Canberra and other states, ensuring issues are triaged and resolved in a timely manner.
• Workplace Access & On/Offboarding | Coordinate office access cards, security passes, parking allocations and other workplace logistics for new starters, movers and leavers, ensuring a smooth and professional experience.
• Maintenance & Building Liaison | Log, track and follow up on building and office maintenance issues, proactively coordinate scheduled services (e.g. air conditioning, security, cleaning) and liaise with building management and landlords to ensure compliance with agreed standards.
• Supplier Coordination | Support the management of facilities-related suppliers, including cleaners, security providers, and maintenance contractors, ensuring service levels are met and issues are escalated or resolved as required.
• Health, Safety & Office Standards | Help maintain safe, clean and well-presented office environments by coordinating remedial actions, flagging risks, and supporting adherence to Lendi Group workplace policies and building requirements.
• Reporting | Prepare and maintain basic facilities reports, logs and dashboards to provide visibility over maintenance activities, supplier performance, access requests, and office incident trends.
• Data and Document Management | Maintain accurate records, trackers, and documentation for leases, contracts, work orders, inspections and facilities-related procedures to support operational continuity and auditability.
• Procurement Support | Provide light administrative support to Procurement by monitoring tickets, checking that requests are complete, tracking progress of day-to-day procurement activities, and assisting with routine contract and documentation processing.
• Stakeholder Collaboration | Work closely with People & Culture, Technology, Procurement, and office-based leaders to coordinate facilities support, manage expectations, and communicate updates clearly and professionally.
• Ad Hoc Support | Flexibly respond to unplanned facilities issues and operational needs (e.g. urgent repairs, office incidents, VIP visits, events), providing hands-on coordination and support to keep office operations running smoothly.

Qualifications

• 3+ years' experience in a facilities, office management, operations, or similar coordination role.
• Demonstrated experience managing suppliers and external stakeholders (e.g. building management, landlords, cleaners, security, maintenance providers).
• Highly organised with strong attention to detail and a proactive, service-oriented mindset.
• Excellent written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
• Strong ability to manage multiple tasks, prioritise effectively, and respond quickly to ad hoc issues across multiple office locations.
• Competence with Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently and take ownership of day-to-day facilities activities, while collaborating closely with Sydney-based and cross-functional teams.

Preferred:

• Atlassian software | Competency in Confluence and JIRA, or similar ticketing / service management tools.
• Experience in a procurement, operations, or vendor management environment.
• Background in coordinating facilities across multiple sites or regions.
• Experience in a customer-facing, growth-focused, or fast-paced environment would be advantageous.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.
• Wellness initiatives with a strong focus on psychological safety.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!

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