We’re looking for a passionate Product Designer to join our team at Like Family to create an exceptional user experience. In our small and agile team you get to be hands-on and make a big impact - owning the end-to-end design process from early-stage discovery and ideation to implementation. You will report to our Head of Product and work closely with our tech team to design the overall functionality of the Product with great usability and accessibility.

As a business that supports customers with diverse needs including people living with disabilities and older adults you should be solution focused and able to design solutions that deeply understand and solve for varying needs and accessibility considerations.

A bit about us

We’re a high growth tech company solving social isolation and loneliness, starting with those who are the most vulnerable. By providing affordable non-medical social care services we build genuine relationships that boost confidence, increase independence and empowerment, and improve health and wellbeing. It’s an incredibly interesting and massive global problem that is unaddressed and under-serviced. This is an opportunity to work at a unique and innovative fast-growing tech startup as we scale. As a for profit and for purpose business we are a small passionate team that is lean and efficient, and you will have a big impact on our product and team.

Our high performing, innovative team have shared in successes like:

1. #4 fastest growing tech companies in Australia in the 2019 Deloitte APAC Fast 500.
2. Voted Best Social Impact Startup at Startcon in 2018. The bigger Like Family grows, the more people we impact!
3. Work with a team of leaders from OFX, Ola, Ninemsn, Brighte, Archistar, Bupa and more!

What you will be doing:

• You will conceive and conduct user research, interviews and surveys and translate them into UX deliverables. Understand segment needs and wants to determine how to use our product for each segment.
• Design flows and experiences that are incredibly simple and elegant
• Own the Design Language system, design library and accessibility roadmap
• Work closely with product, tech, marketing and the customer teams, to ideate and deliver solutions to our customers' problems. You will oversee the user experience of the product from concept to launch.
• Identify and validate key opportunities in our current flows and work with Product to address them. Use experimentation and evidence / insight based decision making including A/B testing.
• Take broad conceptual ideas and turn them into something useful and valuable for users
• Contribute to strategic decisions with the product team
• Assist in brand assets and ensure a consistent look, feel and usability between external materials and the product
• Keep up to date, investigate and analyse the product market for opportunities for validation and testing.

Living by our Values:

• Earn it - putting our people, customers and partners first
• Know it - be the expert, set high standards, think big and make evidence based decisions
• Own it - understand problems and are solution and action oriented
• Be it - love what you do - ambitious, curious and passionate
• Share it - open, inclusive and accessible in our communication and celebrations

We expect you to have:

• A deep passion for our Vision and Mission to end loneliness and social isolation
• +4 years of experience in a Product Design/ UX/UI role and proven experience creating and/or using a design system. With a great portfolio of designs for desktop and mobile applications for us to view.
• Strong design and prototyping skills using tools like Sketch, Adobe XD, or Figma
• Knowledge of design thinking and project planning with excellent wireframing and prototyping abilities
• Experience conducting user research
• The ability to simplify complex problems
• Comfortable working in a fast-paced startup environment
• The ability to prioritise among opportunities, balance the needs of our customers with those of our business, and clearly communicate the rationale behind your decisions
• Experience working in cross functional agile teams. Able to work directly with product, engineers and department stakeholders to ship products, services and delightful experiences
• Research knowledge matched with analytical thinking. You're comfortable defining and tracking key business and usage success metrics.
• Experience achieving and exceeding goals through your perseverance, determination and strong work ethic

Life with Like Family

Like Family is an equal employment opportunity employer. We recognise and value inclusion and diversity, and encourage all people from culturally and linguistically diverse backgrounds as well as people with lived experience of disability to apply for our positions.

We recognise the balance between life and work can be hard to strike, and that you’ve got goals and aspirations you’re working towards. At Like Family, we’re passionate about helping you achieve all of life’s successes through a variety of benefits and programs. Some of the highlights include:

• A hybrid work environment, with space located at the Stone & Chalk Scaleup Hub, a 4 minute walk from Central station
• Loyalty Leave – additional leave day for each anniversary you reach with us
• A comprehensive performance framework, resulting in bespoke learning and development plans for each team member.
• Individual learning and development allowance, supplemented by professional development days to support your career growth
• Generous employee referral bonus
• Employer funded parental leave scheme

To apply:

Send through your CV along with your portfolio and cover letter via Linkedin or send through to jenna@likefamily.com.au