Customer Support & Community Specialist
Mindset Health
Customer Service
Melbourne, VIC, Australia
Posted on Oct 10, 2024
Are you passionate about building vibrant online communities and delivering exceptional customer support? Do you thrive at the intersection of social media engagement and operational excellence?
We're seeking a dynamic Community & Support Specialist to join our Customer Support team and take our user experience to the next level!
We're seeking a dynamic Community & Support Specialist to join our Customer Support team and take our user experience to the next level!
About the Role
As our Community & Support Lead, you'll play a pivotal role in fostering meaningful connections with our users while ensuring our support operations run like a well-oiled machine. You'll be the bridge between our brand and our community, creating positive experiences that turn customers into advocates.
Our team follows a hybrid model working out of our office in Cremorne, so we’d love to see applications from those based in (or willing to relocate to) Melbourne.
- Department
- Customer Support
- Employment Type
- Full Time
- Location
- Melbourne
- Workplace type
- Hybrid
- Reporting To
- Head of Customer Support
Key Responsibilities:
- 🚀 Manage and resolve complex customer escalations with finesse
- 💬 Monitor and manage social media interactions and app reviews
- 📱 Cultivate an engaged community across our social media platforms
- 🌟 Spearhead our concierge service initiatives to enhance customer onboarding and retention
- 🔄 Ensure seamless operational coverage and support continuity
- 📈 Drive process improvements to boost team efficiency and customer satisfaction
What You’ll Bring to the Role:
- A community-building maestro with a knack for customer support management
- Expert-level communication skills across various platforms and mediums
- A problem-solving wizard who can turn challenges into opportunities
- Social media savvy with a finger on the pulse of digital trends
- A collaborative team player who can work effectively with stakeholders across departments
- Experience in process improvement and operational excellence
Why join Mindset Health?
- Impactful Work: Be part of a team that directly contributes to the growth and success of the company.
- Innovative Environment: Be part of a team that values creativity, experimentation, and continuous improvement.
- Career Growth: Opportunities for professional development and career advancement in a rapidly growing company.
- Collaborative Culture: Work with a passionate and driven team dedicated to achieving shared goals.
We also believe that helping to make the world a better place should be rewarded accordingly – that’s why we support our people with competitive, market-informed salaries, meaningful healthcare and wellbeing initiatives, generous paid parental leave, tailored learning and development opportunities, and access to essential leave like monthly menopause/menstrual leave!
We also want to encourage women, POC, LGBTQ+, and diverse applicants of all backgrounds to apply. We want our team to be as diverse as the people who use our products.
If you're ready to lead the charge in creating a thriving community and delivering world-class support, we want to hear from you!
About Mindset Health
We're on a mission to empower a billion people to improve their health with their mind. We're building hypnosis-based digital therapeutics for health conditions & areas like IBS, menopause and smoking cessation.
We're creating the future of healthcare, helping thousands (soon to be millions!) of people manage their health from home, without drugs.
Come join a fast-growing startup helping to make a real impact to peoples lives.
We're creating the future of healthcare, helping thousands (soon to be millions!) of people manage their health from home, without drugs.
Come join a fast-growing startup helping to make a real impact to peoples lives.
Our Hiring Process
Stage 1:
CV Review
Stage 2:
Phone Interview
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