Customer Service Representative (Saturday & Sunday)
Splend
Customer Service
Sydney, NSW, Australia
Posted on Monday, November 20, 2023
This role will be part time weekend work (Saturday & Sunday)
Saturday will be based out of our Haberfield hub. Sunday will be WFH
Hours 8:30am- 5pm
About Us
Splend provides people from all walks of life the freedom to earn an income through flexible, all-inclusive car subscriptions. Our unique products offer rental or rent-to-buy options for rideshare and delivery drivers who work with platforms such as Uber, AmazonFlex and more. Essentially, we empower people to take charge of their own career and earning potential. But we don’t just hand over the keys and wave goodbye; Our turn-key solution takes the admin work out of the equation for drivers and uses data insights to keep them safe, freeing up their precious time for all the important things in life.
Our Positive Impact
We’re fast-tracking our transition into green mobility, reducing our carbon footprint by transitioning to electric and hybrid cars, making us an industry leader for this vitally important environmental change.
Here at Splend, we also believe that it’s our people who bring it all together and that an inclusive workplace is not only the right thing to do, but it is also a business imperative. By fostering a culture of inclusivity, we can attract and retain the best talent, create stronger relationships with our customers, and ultimately drive better business results.
About the Role
Our newly created Customer Service Representative role will act as the first point of contact between Splend and its current and potential customers. This phone based role will be responsible for supporting our customer facing team on the ground in the hubs across Australia by resolving any queries or enquiries in a timely manner. Alongside this your day to day duties will look a bit like this:
- Working to solve customer issues, complaints and questions.
- Ensuring notes are added to our CRM system after each interaction.
- Contacting customers to book in their vehicle for a service when it becomes due.
- Building sustainable relationships and engaging customers by going the extra mile.
What You’ll Bring:
- Minimum 2+ years experience in a customer service position
- Be a natural problem solver
- Have superb communication skills both written and verbal
- Be tech savvy and pick up new systems with ease
- Naturally work to offer a best in class customer experience
- Present a cheerful, positive manner with customers
At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth.
We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!
