About Superhero

Superhero is an award-winning Australian superannuation platform and online broker built for the new generation of investors. Our mission is to make investing affordable, accessible and understandable for everyone.

Recognised as one of LinkedIn Australia’s Top Startups in 2022, Money Magazine’s Best of the Best Online Share Broker Award in 2022, 2023 and 2024, and Canstar’s Online Share Trading - Most Satisfied Customer Award in 2023, we’ve secured over $50m in funding and have more than $1 billion in assets under management.

Today, we’re proudly helping over 400,000 investors and superannuation members reimagine their financial future and feel confident about their wealth-building journey.

We're looking for a driven, customer-focused UI Designer to continue to manage our Design System, drive the design direction of our product suite and bring our research and wireframes to life. Together, we will empower individuals to make informed financial decisions and unlock their true investment potential.

About The Role

The Operational Risk Analyst is a foundational role within the Risk team, reporting to the Head of Risk. This junior-level position is focused on supporting the effective execution of day-to-day risk and compliance activities across Superhero’s business, including our investments and superannuation offerings.

Working cross-functionally, the Operational Risk Analyst helps maintain key risk artefacts, supports incident and issue management workflows, and assists with regulatory obligations and reporting. The role plays a key part in embedding risk awareness across business processes, contributing to a strong, scalable risk culture.

This role is suited to someone who is detail-oriented, analytically minded, and eager to grow within a high-performing, mission-driven team

Responsibilities

• Maintain and update operational risk registers, controls libraries, and key risk indicators (KRIs) in line with Superhero’s framework.
• Support the design and documentation of risk assessments across business units, ensuring outputs are accurate and practical.
• Assist in the testing and evaluation of internal controls and document findings clearly and consistently.
• Prepare inputs for risk reporting dashboards and committee papers.
• Support the end-to-end incident management process, including logging, tracking, and coordinating resolution of operational incidents and near misses.
• Monitor the implementation of remediation actions and ensure timely closure of issues.
• Assist with root cause analysis to identify improvements to controls and processes.
• Assist in preparing information and data for trustee, APRA, and ASIC reporting obligations.
• Contribute to maintaining registers for breaches, complaints, and obligations.
• Support compliance monitoring activities as directed by the Head of Operational Risk.
• Work closely with Product, Operations, Legal and Technology to ensure risk insights are integrated into project delivery and business-as-usual activities.
• Help embed risk thinking into daily operations by supporting training and awareness initiatives.
  
  

About You

• You have 1–3 years experience in operational risk, compliance, audit or a related field (internships or grad roles welcome).
• You’re familiar with APRA and ASIC requirements and have an interest in frameworks like CPS 230 and SPS 220.
• You’re detail-oriented with strong analytical skills and a knack for spotting patterns or issues in data.
• You communicate clearly both in writing and when explaining your thinking to others.
• You’re organised and reliable, with the ability to juggle multiple tasks and follow through.
• You enjoy working as a part of a team and aren’t afraid to ask questions or offer help.
• You’re eager to learn, open to feedback, and motivated to grow in a fast-moving environment
  
  

Our values

• We do the right things, always: We lead with transparency and accountability and always do what’s right for our customers.
• We’re never done: We have a bias for action and a hunger for growth.
• There’s no ‘i’ hero: We’re team-first and believe in owning the problem and sharing our success together.
• We innovate courageously: We start with “how” and “why not” and we don’t settle for the status quo.
  
  

We are committed to fostering a diverse and inclusive workplace and believe that different perspectives lead to better outcomes. If you're passionate, innovative, and aligned with our values, we're excited to have you on board. Help us shape the future of fintech investment and empower our clients to achieve their financial goals.

You will need to have the rights to legally work in Australia, sponsorship options are not available for this role.

Interested? Apply Now - we look forward to hearing from you. No recruiters, please.