Training Coordinator (9 Month Contract)

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.

Working at THE ICONIC means joining a diverse and dynamic community of over 1,000 people working towards our purpose “To bring on the future of shopping”. This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.

The Operations Training & Quality Assurance (TQA) Team liberates learning across all THE ICONIC Operations Teams, as well as Customer Service and Production. We work with a variety of stakeholders to help them document their processes to drive efficiencies and consistency across Operations, while also designing and delivering training in a variety of ways to cater for all learning styles and accessibility preferences.

A bit about the role …

Reporting to the Process Excellence Manager, the Training Coordinator assists with developing SOPs along with facilitating training programs designed to equip employees with the knowledge and skills they need to perform their jobs effectively.

What you will do

• Assist with developing Standard Operating Procedures (SOPs) for my stakeholder groups, working closely with internal stakeholders e.g. Health & Safety and Operations Excellence to ensure all employees all processes are compliant with our obligations as an Employer.
• Accountable for organising and facilitating regular training and development of my stakeholder groups, ensuring that all employees are adequately trained in all aspects of their jobs.
• Responsible for the coordination and facilitation of the onboarding experience at the FC; including agency conversions and other onboarding experiences.
• Maintain great relationships with my stakeholders, working closely with Leaders to identify and meet the team's learning and training needs. This includes meeting regularly with the Leaders to provide updates on training and gain feedback on current practices and where support is needed.
• Ensure all new employees in my stakeholder groups are on boarded and trained to perform their duties.
• Work closely with the Workforce Planning team to coordinate training schedules for employees, ensuring that sufficient employees are available for all work shifts while also ensuring we have enough employees trained to meet business needs.
• Work closely with our Leaders and QA function to understand how our employees are performing and where improvements can be made.
• Facilitate online and face to face training solutions & support the TQA team by facilitating FC tours.

What we are looking for

• Passionate and confident in guiding new starters and existing teams on their learning journeys through facilitation and support.
• Capable in documenting operational processes and confident in demonstrating these
• Strong stakeholder management and communication skills, including verbal, written and visual.
• A confident multi-tasker and enjoy working in a fast paced environment.
• Have a continuous improvement mindset and am always looking for ways to improve

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.

Here’s what to expect when you join THE ICONIC:

• Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
• The learning collective. Get your knowledge fix with our learning days, hackathons, EdCast and access to LinkedIn Learning and Udemy
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• Wellbeing. Access to our discounted gym memberships and wellbeing programs
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
• Furry friend. We are a dog friendly office for anyone who wants to bring their fur baby to work.

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au