Product Owner - End of Day

Tyro Payments

Tyro Payments

Sydney, NSW, Australia
Posted on Friday, November 17, 2023
Why work for us
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our strong team of 600+ Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of payments and commerce for Australian businesses.
🎥 Take a look here what it's like to work at Tyro
About the role
We are seeking a highly skilled and motivated Product Owner with a strong focus technical and operational understanding.
Sitting within the Payments Ops and Programme Delivery Team within Solutions Design and Delivery, you will be reporting to, and working with, the Payments Product Manager to assist in the transformation of our back-end processes and tools that will help Tyro to continue reduce friction and make life easier for both our customers and staff when it comes to end of day functions.
We're looking for someone who can take our vision of our back-end transformation and enact on it using their skills and experience to address the problems of our customers and colleagues alike.
You will need collaborate with cross-functional teams to execute the strategy to see functional improvements in our end of day systems to wow our customers, both internal and external.

Strategy Execution and General Improvements

  • Deep dive into current state systems and processes to understand friction points, areas for improvement that will support automation and processing efficiency for Tyro and our customers.
  • Canvass key stakeholders to understand and articulate the problem statement and pain points.
  • Translate the pain points into well-articulated Epics and User Stories explaining the “what” and the “why” to help our design and development colleagues understand the need when they go about the recommending the “how”.
  • Have carriage over assigned topics to see improvements introduced.

Product Development and Delivery

  • Collaborate with cross-functional teams, including (but not limited to) design, engineering and growth to understand customer pain points and to bring about change to alleviate them.

Customer Experience Optimisation

  • Continuously analyse customer feedback and co-manage the backlog of changes to refine and improve the Payment Operations domain functions.
  • Work closely with UX/UI designers to create intuitive, user-friendly interfaces for both internal and external customers.

More about you

  • A curiosity for understanding how things fit together and you enjoy the hunt to fact find.
  • You love to collaborate.
  • You think and act in an agile manner.
  • You have the ability to stay focussed and not distracted by “noise”.
  • A logical thinker who’s methodical in approach yet understands the need to build and maintain momentum to get things done.
  • You’re not afraid to ask questions and challenge (in a nice way) the rationale for why things are done the way they are.
  • An understanding of payments processes is desirable.
  • An Analytical mindset.
Perks & Benefits
We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!
Our Story
Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 600 staff, $34 billion in transactions in FY22, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.
Wow the Customer - We love our customers and we want them to love us too.
Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"
Stay Hungry - We ooze passion and determination and we play as a team to win.
Win Together - We are a united team. With growth mindsets and without ego, we embrace diversity to collaborate, innovate and accelerate.
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