Senior Payroll Officer



Accounting & Finance
Brisbane, Australia
Posted on Tuesday, May 21, 2024
Customer - Bookkeeping & Payroll · Brisbane · Fully Remote

Senior Payroll Officer (AU/NZ-Based Remote)

The Role

We're looking for a Senior Payroll Officer to join our growing team dedicated to managing the delivery of outstanding end to end payroll services to a diverse group of SME businesses who span many industries and states.

On a day-to-day basis you'll be dedicated to handling payroll escalations, implementing process improvements, and managing a portfolio of customers to ensure accurate and timely payroll processing. You'll be responsible for maintaining compliance, addressing client enquiries, and contributing to the overall efficiency of Visory's payroll function.

We are looking for someone with a deep passion for payroll, who thrives on tackling challenges and finding optimal solutions for our clients and their employees. Previous experience in outsourced payroll is essential for this role.

On an average day, you can expect to:

  • Live in Employment Hero, Xero and the Visory platform
  • Manage end to end payroll processing for a portfolio of your own customers
  • Handle timesheets, process new starters, STP lodgements, super payments, develop payroll reports and complete other tasks that form part of the full sequence of a payroll function
  • Manage queries and requests, engaging with clients and employees on the Visory platform
  • Investigate and resolve payroll discrepancies promptly
  • Analyse payroll processes and customer files to identify opportunities for optimisation and provide recommendations for technology adoption and document changes
  • Work in partnership with the wider service delivery team including Customer Leads and Bookkeepers to ensure we are meeting SLA’s and delivering an exceptional customer experience

About Us

As Australia’s first online bookkeeping platform, Visory exists to give customers the connected financial services experience they deserve.

Designed with client experience as its core, Visory is a digital first bookkeeping solution that supports small to medium businesses across Australia and New Zealand. Our mission is to remove the guesswork for businesses by delivering real time reporting and accurate insights.

We match the highest quality bookkeepers and payroll specialists to businesses, providing around the clock access via best practice, secure cloud software.

Interested? We’re looking for someone who:

  • Has excellent problem-solving skills and a keen attention to detail, thriving in a fast-paced environment
  • Has previously managed outsourced payroll processing
  • Possesses extensive experience with Employment Hero Payroll (KeyPay), and ideally, familiarity with Xero and MYOB
  • Holds thorough knowledge of payroll legislation, including NES and awards, and can autonomously manage deadlines and priorities
  • Excels in communication and problem-solving, with a meticulous focus on accuracy, while also being a collaborative team player with a proactive mindset, committed to continuous learning and staying updated on industry trends

Sounds like you? Here's what you might love about working at Visory:

  • We are on a mission to build a word class payroll offering for SME’s and in this role, you will be instrumental in helping us achieve that
  • We have a flexible working environment, whether it’s picking up the kids from school or taking some time to enjoy the mid-day sunshine
  • High autonomy where you determine how you help us achieve our goals
  • Remote first: We are a remote first team so the role can be based anywhere in Australia or New Zealand. If you prefer an office environment you can utilise our workspaces as frequently as you like

What to consider before applying:

  • We’re a start-up that is growing very quickly
  • At times, we are building the bike while riding it
  • We work hard and strive for excellence
  • We strongly believe in having a growth mindset and doing hard things
  • We won’t handhold you - We have a highly autonomous environment. However, this doesn’t mean we don’t work as a team
  • We offer unvarnished honesty and love continuous feedback.

Want to know more about us? Find out more at

Interested in working with Visory but don’t think this opportunity is quite right for you? We are growing quickly and always on the lookout for talented people - we’d love to hear from you at

Customer - Bookkeeping & Payroll
Remote status
Fully Remote
Monthly salary
AUD85,000 - AUD95,000
Employment type
Customer - Bookkeeping & Payroll · Brisbane · Fully Remote

Senior Payroll Officer (AU/NZ-Based Remote)