Senior Engineer - Site Reliability (Remote)



New Zealand · Remote
Posted on Wednesday, September 13, 2023
Xero is a beautiful, easy-to-use cloud based platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
Diversity of people brings diversity of thought, and that is core to driving Xero’s mission. Supporting a culture of inclusion is something we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. A part of that is to support many types of flexible working arrangements that allow you to balance your work, your life and your passions. So, from the moment you begin your journey with Xero, we will constantly strive to ensure you’ll feel welcome and supported to do the best work of your life.
As a Senior Site Reliability Engineer, you will help to mentor and upskill others. You will make key software architecture decisions and support good practices. You will also identify opportunities for improvement within the Engineering Experience team and take the initiative to adapt and grow our practice.
We are open to candidates in Wellington, Auckland or NZ remote!

What you'll do in the team:

  • Develop and grow the team around you through technical mentorship and in conjunction with SRE's Engineering and Product leadership teams.
  • Empower our Xero developers to create more efficient, scalable and reliable applications for Xero's customers.
  • Improve on Xero's internal alerting and analysis tools to enable faster problem detection and recovery.
  • Provide guidance around tooling, standards and practices in monitoring, tracing, logging and observability.
  • Support and enable our product teams in troubleshooting issues around observability support systems.
  • Build and maintain tools that reduce toil in managing our monitoring and logging platforms.
  • Make it easier for other engineering teams to achieve a high standard of system awareness.

What you'll bring to Xero:

  • Experience working to improve operational outcomes for software systems in complex production environments.
  • Good working knowledge of Reliability and Observability concepts and practices.
  • Proficiency in one or more object-oriented programming languages like C#, JavaScript, Golang, Python etc. Python experience is preferred.
  • Have a good understanding of instrumentation and monitoring methodologies
  • Experience in systems engineering/administration, eg. familiarity with cloud platforms, Linux, Docker, Kubernetes, IaC, CICD tools.
  • Experience in instrumenting applications and integrating with monitoring solutions like New Relic, Datadog, Dynatrace, SignalFX, Scalyr, Sumo Logic or Splunk. New Relic experience is preferred.
  • The ability to engage, influence and build relationships with internal stakeholders.
Why you should become a Xero
It’s a diverse and inclusive environment, with people who will respect, challenge, support and mentor you to do the best work of your life. We’re a place where innovation and change are not only encouraged but also celebrated. We value our people and want them to enjoy and take pride in their work.
We’re very supportive of flexible working arrangements and offer a competitive remuneration package including shares and life insurance, in addition to your base salary. We have a culture we’re proud of. Whether you're after a workplace with a social vibe, or a workplace which understands your family is priority - Xero is all of that and more.
At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for a role at Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.